Returns Policy

At Thaal Supply, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we are here to assist you with a hassle-free returns process. Please read our Returns Policy below for detailed information:

Letting us know:

You have 14 days to let us know that you would like to return your order after receiving the items. Just let us know by email, contact form or live chat.

Returning the Items:

Return the items within 14 days of request, in their original condition with packaging, tags, and labels.

Return Shipping:

You're responsible for return shipping costs, unless it's our error or a faulty item. We suggest you use a trackable service or get proof of postage.

Refunds:

We'll process your refund within 14 days of receiving the items, and it'll be issued to your original payment method (This excludes the shipping price which was initially paid)

Exclusions:  

Certain items can't be returned if they're opened, used, or non-refundable, unless they're faulty.

Faulty or Damaged Items:  

Contact us immediately if you receive faulty or damaged items. We'll offer a replacement or a refund (subject to stock availability)

Customer Support:   

If you need any assistance or have any questions, please don't hesitate to contact us. We want to ensure your satisfaction and provide you with a positive shopping experience

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