Shipping policy
Thank you for choosing ThaalSupply. We are committed to providing you with the finest products along with exceptional service. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
Shipping Destinations
We currently ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time unless spoken to with a member of our team.
Processing Time
Orders are typically processed and shipped within 1-2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Rates
We offer several shipping options to cater to your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 1-2 business days. (Please contact us for this option as it may not be available)
Please note that shipping rates are subject to change based on carrier rates and promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track the status of your order using the provided tracking number on our website or directly through the carrier's website. If you are unable to find your tracking number please contact us and we will provide you with one as soon as possible.
Shipping Delays
While we strive to deliver your orders within the estimated timeframe, please understand that shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or public holidays. In the event of a delay, we will notify you promptly and work diligently to resolve the issue.
Shipping Address Accuracy
It is your responsibility to provide accurate shipping information at the time of purchase. Please double-check your shipping address to ensure timely delivery. ThaalSupply is not liable for orders shipped to incorrect addresses provided by the customer.
Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancel it.
Questions or Concerns
If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at ThaalSupply@gmail.com or message us via Instagram, TikTok, or our contact form in the "contact us" tab. We are here to assist you in any way we can.
Thank you for choosing ThaalSupply. We appreciate your business!